Training


Mi.Net User Interface (UI) Being Replaced with Sentryx™ AMI Meter Service

It’s imperative that all Mueller Systems AMI water utility customers register and attend role-based training events during the summer of 2022 to learn the Sentryx™ AMI Meter Service. Delivered in a series of 1- and 2.5-hour virtual sessions and in-person workshops, Sentryx training events will prepare your users to successfully operate in this new and exciting environment.

About Sentryx Water Intelligence Platform

It has always been our goal to innovate and deliver the highest value for our products we possibly can. With this goal in mind, we knew there was a need to be able to remotely view and manage a variety of Mueller water products from a single, easy-to-use platform. And so, we begin this journey by introducing Sentryx, a powerful, multi-product, web-based user interface that allows water utilities to view and manage all your Mueller sensors, nodes, and end points in one UI. The Sentryx UI provides analytics and reporting across all these products, including traditional water consumption, pressure, water quality, and acoustic leak detection data.

About Sentryx AMI Training

In these training events, we will focus on Sentryx applications for AMI networks, obtaining reading and consumption data from water meters through radio nodes and infrastructure. The Sentryx UI allows access to end user consumption information and trends, empowering your water utility to answer questions and manage expectations based on facts. Role-based virtual training sessions include: Customer Service & Billing, Operations, and Network Planning.

Customer Service & Billing
Delivered as a 2.5-hour virtual event, the Sentryx AMI Customer Service & Billing training course starts with a platform overview, systems administration, and general navigation and quickly moves into meter listings, alert management, and billing reports. Instruction will also include consumption, account inquiries, account connections/shutoffs, and billing disputes. The course will include a break, an opportunity to apply what is learned, and confirmation that both the training and Sentryx AMI Service will meet customer needs moving forward.

Operations
The Sentryx AMI Operations training course will also be delivered as a 2.5-hour virtual event with a break mid-way through the content. Attendees will first learn how to navigate both the Sentryx user interface as well as the new Sentryx Mobile Workforce app. The course will include meter commissioning/decommissioning, device handling, routes, and work order management for both office and field staff. The course will include an opportunity to apply what is learned, and confirmation that both the training and Sentryx AMI Service will meet customer needs moving forward.

Network Planning
Presented in a 2-hour virtual format, the Sentryx AMI Network Planning training course begins with a platform overview, systems administration, and general navigation. Water network planning instruction will include managing district metered areas (DMAs), managing groups, insights, and reports. The course will include an opportunity to ask questions, and confirmation that both the training and Sentryx AMI Service will meet customer needs moving forward.

Register Today!

Click on the link below to register for these virtual training sessions or, if you would like to request in-person training, click here.
See you in class!

Sentryx AMI Services Training Course Syllabuses ➡


Customer Service & Billing

Trainers: David Mathis / Jeff Ramirez


Wednesday, October 12, 2022
9:00 am est (2.5hr duration)
Register Here ➡

Thursday, October 13, 2022
1:00 pm est (2.5hr duration)
Register Here ➡

Wednesday, October 26, 2022
9:00 am est (2.5hr duration)
Register Here ➡

Thursday, October 27, 2022
1:00 pm est (2.5hr duration)
Register Here ➡

Wednesday, November 9, 2022
9:00 am est (2.5hr duration)
Register Here ➡

Thursday, November 10, 2022
1:00 pm est (2.5hr duration)
Register Here ➡

Network Planning

Trainers: Michele Harvey / David Kocol


Wednesday, October 19, 2022
4:00 pm est (2hr duration)
Register Here ➡

Thursday, October 20, 2022
4:00 pm est (2hr duration)
Register Here ➡

Wednesday, October 26, 2022
4:00 pm est (2hr duration)
Register Here ➡

Thursday, October 27, 2022
4:00 pm est (2hr duration)
Register Here ➡

Wednesday, November 9, 2022
4:00 pm est (2hr duration)
Register Here ➡

Thursday, November 10, 2022
4:00 pm est (2hr duration)
Register Here ➡

Operations

Trainers: Jessica Manfred / Seth Rhodes/
David Kocal


Wednesday, October 26, 2022
1:00 pm est (2.5hr duration)
Register Here ➡

Thursday, October 27, 2022
9:00 am est (2.5hr duration)
Register Here ➡

Wednesday, November 9, 2022
1:00 pm est (2.5hr duration)
Register Here ➡

Thursday, November 10, 2022
9:00 am est (2.5hr duration)
Register Here ➡