SSR METER PROGRAMMING SOFTWARE

To download our SSR Programming software, please fill out the form below.
Upon form completion, please allow us 3-5 business days to verify your account and process your request.
Upon successful verification, you will receive an email with a unique link to download the software.

For step-by-step installation and programming instructions, you may scroll down to learn more.
If you require technical support, please contact our Network Operations Center team at 800-323-8584.

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INSTALLATION INSTRUCTIONS

IMPORTANT: This SSR Programming software is only compatible with Windows 10 or later. It is currently not running on any mobile device or Apple macOS.
To install the software, double-click on the zip file attached to the email from Mueller, and click "Open" to see this page.
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You may see this pop-up if your laptop is protected by Microsoft Defender anti-malware software.
Click on "More Info"
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Click "Run Anyway"
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Click "Next"

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Remember or write down where this program is installed.

Click "Next"
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Click "Next"
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Installation is complete.

Click on the Close button to dismiss the installer program.
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Now, here’s where you will need to connect the black programming hood to the SSR.

IMPORTANT: Make sure that the circled parts are lined up properly.

Once this step is complete, connect the hood’s USB cable to your laptop.
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Go to the folder in which you installed the program. Look for 'Mueller' and double-click to open.
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Double-click on "Irmeterprogrammer"
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Double click on the 'irmeterprogrammer' application file.
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This command will show up if you don’t already have .NET Desktop Runtime installed on your laptop.

Click "Yes" to proceed.
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Windows Desktop executable file will automatically run and download to your Download folder.
Double-click to open.
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Click "Install"
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Go to your Windows search bar and type the word "device".
Click on "Device Manager"
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Scroll down and locate "Ports (COM & LPT)" > "USB Serial Port (COM5 or COM8)". This will be referenced in a few steps.
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Go to where you saved your installed file and double-click on the application file to get started.
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Make sure that you have selected "SSR" instead of "Aquaient".

IMPORTANT: Please DO NOT change the Password.
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Here is where you select the COM value that you located a few steps ago, when navigating to the Device Manager > Port (COM & LPT) tab. Select either COM5 or COM8, depending on what you located.
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When you are configuring the settings, click on "Field Maint".

Click on the "-" icon next to the Mueller logo in the top left corner to view the process status.
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NOTE: If you receive a fail status report, try the following troubleshooting steps. If it continues to fail, please contact the NOC team at 800.323.8584.

• Remove the programming hood from the SSR and reattach them again
• Press the hood down to the SSR, then re-initiate Field Maint command.
> Make sure the hood and SSR are aligned properly.